Customer Relations Management
Customer Feedback, Surveys
Customer surveys are an important customer relations management tool to get a holistic view of your customer base and give you insights on how to improve and succeed in customer service. It’s more than asking one simple question, it’s about asking the right questions. Our VA’s will work with you to design questions to get the feedback needed in a short, quick questionnaire so that you can bring your customer satisfaction to the next level.
Customer Retention Programs, Services
Did you know that it costs more to get new customers than it does to retain the current ones? A solid customer retention program can indicate the success of your business. VA’s can design a loyalty program that fits within your business vision, while building customer advocates for your business. Happy customers will be delighted to share your name and business, which in turn is great advertising!
Client Care Services
If a problem arises from an unhappy customer, a quick and swift resolution is necessary. Our VA’s will work with you around a client-focused approach that communicates a systematic approach to the best outcome. #wehaveaVA4that